We are proud to be recognised within our field as a point of reference able to offer technical advice to customers in a vast number of industries and countries. Continuous training, regularly deployed with our key supply partners, enables our technical centres to recommend the best solution for the application and to conduct in-house training for the OEM and MRO customers.
The most appropriate solution to satisfy customer requirements for any given application is the leitmotif of the three joint venture partners, combined with excellent product availability and logistics.
In a rapidly changing environment, the long history and consistency of the joint venture partners is vital to ensure customer satisfaction. Strategic foresight makes us reliable partners now and for the future, our common goal is to follow and support customers into other territories that we cover by delivering an excellent and professional service.
The satisfaction level of international customers is one of the key performance indicators for industrial distribution and the joint venture partners have set standards of service that can assure homogenous technical and commercial backup, availability and logistic support in all the territories where they operate.
Our rooted footprint in our home markets is confirmed continuously to enhance our specialisation on the field. Leading presence and market coverage with branches and qualified teams of sales engineers and technical centres of excellence have significantly supported the growth of the three joint venture partners from the foundation of the companies until today and for the future.
Long-standing partner relationships, range of industry expertise, parts served and product innovation. The background of the success of the three joint venture partners is based on long-standing partnerships with customers looking for a value-added supplier and not just a platform transacting with part numbers and logistics. The joint venture partners serve a wide spectrum of industries and customers across the EMEA region with a focussed range of products that, in collaboration with our partner suppliers, deliver innovative and state-of-the-art solutions.
Product availability and dedicated stocks represent one of the key assets of the joint venture partners. Our first-class service levels link closely with customer demand delivering only premium products, in the right moment, in the right place.